Title: Integrated Service Desk Analyst
Number of Positions: 1
Location: Colorado Springs, CO
Vacancy Notice Number: V08-067
Description:
The MDA’s Integrated Service Desk (ISD) is the primary “first contact” POC for all MDA users requiring IT services. The ISD operates as a virtual service desk with team members located in Colorado Springs, CO and Huntsville, AL using common processes and tools. The common tasks performed by the ISD are user call processing, incident management, service request management, and escalation of higher level incidents and problems to other IT functional teams. The ISD also participates in asset management, change management, and release management. The ISD team is responsible for PC and UNIX account administration. ISD agents gather the information needed to resolve customer issues and provide verbal and remote instruction/assistance to customers, including status updates as needed. The Integrated Service Desk manages customer issues 24x7. All ISD agents should be prepared to work non-standard shifts, including off hours and weekends. These shifts may rotate dependent on the needs of the customer and the ISD team.
Minimum Requirements:
Integrated Service Desk team members must have general PC and Microsoft Office troubleshooting skills and the ability to clearly converse with customers at all levels. ISD agents are polite, respectful, professional, process-oriented and are committed to providing unparalleled customer service. ISD agents must have the following skills and experience demonstrated through a series of customer service and technical questions posed during the interview proces. Active Directory account administration (users and groups), Working knowledge of Windows application features and troubleshooting, Use of collaboration tools (chat, instant meetings, SMS Remote Desktop, Virtual and Computer-Based Training), Basic network troubleshooting, Be able to communicate written and/or verbal situational awareness to management and Government leadership in a concise, professional manner. Must have a DoD Secret Security Clearance or ability to obtain one.
Preferred Requirements:
The following skills and experience are preferred: Previous Service Desk/Call Center experience, basic Unix account administration, Remedy. A CompTIA certification is preferred (A+, Network+, Security+).
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Title: System Engineer IV
Number of Positions: 1
Location: Colorado Springs, CO
Vacancy Notice Number: V08-066
Description:
The Simulation Engineering and Architecture Task Order is responsible for the development of conceptual models for the Digital Simulation Architecture (DSA). The Modeling and Simulation (M&S) Conceptual Modeling Engineer (MSCME) is responsible for development and maintenance of Simulation Conceptual Models (SCMs) of the Ballistic Missile Defense System (BMDS) across M&S venues of Performance Assessment, Ground Test, Pre/Post-Flight Test, Wargaming, Exercises, Training, Element Integration, International, and Planning and Concept Analysis. The MSCME is also responsible for documentation and communication of SCMs across BMDS constituents, including Elements; Components; and distinct functions nominally outside the BMDS but enabling BMD among multiple missions (e.g., the Space-Based Infrared System (SBIRS)). The MSCME advises BMDS M&S users and developers on the content, application, and metrics of BMD System-level SCMs. The MSCME collaborates with BMDS constituent M&S systems engineers and analysts in the development and maintenance of their SCM contributions to promote their completeness, consistency, appropriateness and utility. The MSCME works closely with M&S end users; other M&S stakeholders; and both System and constituent level M&S Requirements Engineers to ensure that system level M&S requirements documented in BMD System-Level M&S Operational Concept Descriptions (MSOCDs) and System/Subsystem Specifications (SSSs) of the MDA M&S Program are addressed through the content of the simulated mission space. The MSCME analyzes legacy M&S and framework software capabilities, which may comprise the majority of Element representations in a System-level venue, to identify M&S implementation constraints that become essential part of the SCM content. The MSCME frequently collaborates with other JRDC Task Orders, such as those involved with M&S products (e.g., DE SIM, BMDS I-SIM); Verification, Validation and Accreditation (VV&A); the Warfighter Support Center (WSC) and Ground Test (GT). The MSCME receives technical and task supervision from the JRDC Chief Scientist. Upon gaining solid experience and contributing to MDA/DES’s mission success, the MSCME may advance to positions of increasing responsibility in M&S Simulation Engineering and Architecture.
Minimum Requirements
The MSCME position requires a bachelor’s degree in engineering, mathematics, physics, operations research, computer science or a related field and either an advanced degree in such a field, or demonstrably equivalent professional experience. The position requires excellent oral and written communication skills complementing the MSCME’s strong collaborative traits. A secret clearance is required.
Preferred Requirements
Prefer at least three years Missile Defense, Space or C4ISR experience, and at least five years M&S experience, including significant military simulation development experience. Prefer prior demonstrable experience in developing M&S conceptual models.
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Title: Operations Research Analyst
Number of Positions: 1
Location: Colorado Springs, CO
Vacancy Notice Number: V08-080
Description:
Position requires a mid-level operations research analyst to support the modeling and simulation of space-based infrared systems and ground-based processing in the Missile Defense Space Warning Tool (MDST). The candidate will analyze real-world event and simulation data and recommend software design and implementation changes. Main responsibilities include supporting MDST verification and validation analysis, providing constructive simulation design recommendations, planning MDST verification and validation activities, writing analysis reports, interfacing with MDST customers and warfighters, presenting technical briefings to MDST stakeholders.
Minimum Requirements
The candidate must have 6 - 10 years experience in analysis and/or operations research in the Ballistic Missile Defense System domain. Must have a working knowledge of operations research analysis techniques, verification and validation of constructive simulations, and analysis tools. The candidate must be able to work both independently and in a team environment and have strong written, verbal, and presentation communication skills. Currently have, or able to obtain, a DoD Secret Clearance.
Preferred Requirements
An understanding of object oriented software development in a Linux environment, ballistic missile defense domain knowledge, spaced-based ONIR sensor systems, tactical messaging, constructive modeling and simulation development, analysis tools (e.g. MATLAB, ATS, STK), and wargame/exercise events.
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Title: Systems Engineer II
Number of Positions: 1
Location: Colorado Springs, CO
Vacancy Notice Number: V08-065
Description:
Installs, configures and maintains network infrastructure servers, systems and applications IAW MDA policies, directives and instructions. Administration of Windows 2000/2003 Active Directory, Exchange 2000/2003 Enterprise, Windows Cluster Service, DNS, WINS, Group Policy and Applications Tier 2/3 problem resolution. Must ensure data recovery capability through proper data backup scheduling and execution as well as support system performance analysis and tuning. Establishes, maintains and follows documented Systems Administration processes. Duties included but are not limited to: Review event logs from all enterprise servers on a daily basis proactively looking for possible discrepancy or server malfunctions. Administer user and computer object within the domain using Active Directory support tools. Daily updates and monitoring of Norton Anti-Virus Enterprise within the forest. Daily updates and monitoring of Trend Scan Mail for Exchange. Ensure integrity checks of daily server system state backups and file server backups. Test and install all IAVA patches on Enterprise servers within a designated time frame. Advanced troubleshooting of mail flow problems within Exchange 2000/2003. Support and troubleshoot remote access issues Maintain and troubleshoot Address List and contact replication issues. Test, maintain and implement Windows Group Policy Object. Review ISS security scans and correct all possible vulnerabilities within the network. Verify proper replication between all domain controllers within the forest on a daily basis. Verify hardware performance logs for each server to validate proper functionality or possible failures. Create and keep updated Emergency Repair Disk’s for Enterprise Servers. Review Audit logs for unauthorized access to accounts or folders within the forest. Manage DNS, WINS, and DHCP servers. Provide tier 3 support for Active Directory and Exchange problems within the enterprise.
Minimum Requirements
BS with 5 Years experience or equivalent documented related work experience. Microsoft Certified Systems Engineer certified or equivalent experience. Exchange 2000/2003 certification or equivalent experience. A secret clearance is required.
Preferred Requirements
Intermediate / Advanced Systems Administrator with experience working in Windows 2000/2003 Active Directory and Exchange 2000/2003 Server within an Enterprise environment. Cluster Experience a plus. Experience with Windows 2000/2003 migration is highly desirable. Knowledge of Symantec System Center, Veritas Backup Exec, Symantec Mail Security for Microsoft Exchange, HP OpenView. Must be able to provide support to personnel with various levels of expertise (administrators/end users).
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Title: Network Engineer
Number of Positions: 1
Location: Colorado Springs, CO
Vacancy Notice Number: V08-072
Description:
BMDSS designs, builds, maintains, upgrades, and evolves six labs and associated infrastructure for the integration and testing of the Missile Defense Agency's (MDA's) C2BMC and GEM elements. These labs and supporting infrastructure are comprised of various hardware and software components and external interfaces. The rapid pace of the C2BMC development program requires continual upgrades and evolution of these labs and the supporting environment. The position requires hands-on experience in designing, drawing, connecting, configuring, troubleshooting, and maintaining local area networks (LANs). Experience with Cisco equipment, PIX and Sidewinder firewalls, WANs, ATM switches, UDP Multicast, and timing systems is highly desirable.
Minimum Requirements
Eight (8) years experience. Candidate must be able to work independently with little oversight and must be able to multi-task in a dynamic, fast-paced, environment. Candidate must have good communication skills work well in a team environment, have good customer interface skills, be a quick learner, and have a positive, can-do attitude. A secret clearance is required.
Preferred Requirements
Knowledge of strategic and theater missile defense weapon systems (C2BMC, Aegis, GFC/C, etc.), sensor systems, and communications (DISN, SIPRNet, MDA CNet, GCN, etc), and BMC2/Comm environments; familiarity with open architectures, protocols, and message formats (VMF, TADIL); excellent communication and presentation skills desired. Knowledge of open architecture systems and DoD communications systems. Security related certifications such as A+, Network+, SSCP, GSEC, Security+, SCNP, SSCP, CCNP. EE/IT/CS desired. Additionally, knowledge and experience with audio/video systems, Lightwave devices, KVM switches, Microsoft Visio, Taclanes, Voice-over-IP, and Video-over-IP is a plus.
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Title: Satellite Operations Engineer
Number of Positions: 1
Location: Colorado Springs, CO
Vacancy Notice Number: V08-073
Description:
Satellite Operations Engineer responsible for conducting mission operations IAW established operating plans, procedures and detailed checklists to be used to support the Missile Defense Agency’s (MDA) Near-Field Infrared Experiment (NFIRE) satellite; and, eventually, other MDA spacecraft using the AFSCN for primary support. Candidates will participate in initial spacecraft training towards satisfactory completion of a positional certification evaluation. Candidates will participate in Missile Defense Space Experimentation Center (MDSEC) training and procedures maintenance, and comply with all recurring MDSEC training requirements. Candidates will directly support MDSEC data collection preparation activities and event rehearsals. Candidates will coordinate with the Universal Space Network (USN) to schedule independent USN passes for high-speed data retrieval. Candidates will assist in the distribution of all collected data to MDA customers. Customer interaction, presentation, and writing skills are required. Travel for training and coordination activities may be required. MDSEC is currently planned to operate 24/7. Candidates will be required to work shifts.
Minimum Requirements
Eight 8 years experience in spacecraft operations. Experience monitoring spacecraft telemetry for SOH or analysis. Experience developing or executing spacecraft command plans. Willingness to work 24/7 shift schedule. Secret Clearance Required.
Preferred Requirements
Past SSO and GSO certification to conduct AFSCN satellite supports. Experience developing daily scheduling and pass plans. Experience operating a DCC terminal or as a DCC SA. Experience operating ESD terminal. Experience with command and control of low-earth orbiting (LEO) spacecraft. Developing or conducting operator certification training. Developing operational documentation such as OPLANs, OIs and checklists. STK, FreeFlyer or equivalent tools for mission planning. Knowledge of the function of satellite subsystems and payloads.
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Title: Models and Simulation Systems Engineer
Number of Positions: 1
Location: Colorado Springs, CO
Vacancy Notice Number: V08-076
Description:
The Simulation Engineering and Architecture organization is responsible for the generation and management of Stakeholder and System-level Modeling and Simulation (M&S) requirements. The system engineer manages a small group of engineers who will examine and analyze event objectives, analysis plans, BMDS system specifications, and interface with stakeholder organizations to define and derive stakeholder and system-level M&S requirements. The requirements will be documented and published in appropriate requirements documents and entered into a requirements database repository. The system engineer will manage the requirements process, maintain cognizant on the Configuration Management process, coordinate requirement impact analysis and final requirements disposition. The requirements products are used to support M&S involved in BMDS performance analysis, wargames, exercises, and Ground Tests. Technical knowledge in these areas is a plus. The system engineer will manage and lead the Requirements Working Group and the Configuration Management Working Group composing of engineers from across the Missile Defense Agency community. Candidate must exhibit leadership, coordination, flexibility, planning, briefing and scheduling capabilities. This position frequently has short turn-around demands that require high quality work that may be presented to the customer/user, element program offices and senior MDA leadership. This position requires travel to stakeholder/customer locations.
Minimum Requirements
Ten years experience Modeling and simulation experience. Master's Degree. Experience in requirements engineering and integrating models into large-scale, simulations. Strong written, verbal and interpersonal communication skills. Strong leadership skills. Secret Clearance Required.
Preferred Requirements
Experience MS Office and requirements database such as DOORS. MS/MA in field related to system engineering preferred. Knowledge in Missile Defense elements/components preferred.
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Title: Software Developer
Number of Positions: 1
Location: Colorado Springs, CO
Vacancy Notice Number: V08-081
Description:
Design, develop and maintain web applications. Install and maintain Government and Commercial Off-The-Shelf products. Responsibilities also include the maintenance and operation of MS SQL Server databases: monitor server logs, ensure databases are patched, manage backups, and develop stored procedures. Research new technologies and evaluate products. Independently perform all aspects of the software development lifecycle. Interact with customers to gather requirements and offer creative solutions that meet or exceed expectations. Create processes, write documentation, and perform user training.
Minimum Requirements
Bachelor's Degree and eight (8) years experience with full software life cycle development experience including: requirements, design, implementation, and documentation. Four years experience in dynamic web application design and development. Two plus years experience with MS SQL Server. Experience with several of the following: Microsoft ASP.NET, classic ASP, HTML, C#, VB.NET, JavaScript, MS Windows 2000/2003 operating systems, Oracle RMDBS, Dreamweaver, ColdFusion, Plumtree Portal, IIS Administration, MS Visual Studio, Visual Source Safe, BMC Remedy ARS, and SharePoint. An understanding of web site security. Effective written, verbal, presentation, and interpersonal skills with the ability to translate technical data into a format understood by non-technical individuals. Capable of a high level of accuracy and attention to detail. Secret Clearance Required.
Preferred Requirements
Proficient with Microsoft SQL Server 2005, Security A+, CISSP, ITSM. Familiarity with the Missile Defense Agency and BMDS programs. Skilled in O&M, CM, and CMMI. The ability to: rapidly adapt to new situations, deconflict requests from requirements, to work effectively in a team environment, and quickly learn new technologies.
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Title: Network Engineer
Number of Positions: 1
Location: Colorado Springs, CO
Vacancy Notice Number: V08-086
Description:
Responsible for the design and configuration of a large Cisco based LAN/WAN environment. Duties include designing architectural changes to meet current and future system requirements, writing change requests to document design objectives and provide step-by-step implementation instructions, researching and writing IT related white papers, and providing top tier support to the Network Operations staff for identifying and resolving complex network outages.
Minimum Requirements
BA/BS in Math, Science, Engineering or Computer Science with six (6) plus years of experience designing and implementing large LAN/WAN environments using Cisco equipment. Must have a thorough understanding of Point-to-Point T1/T3 circuits, Ethernet, Spanning Tree, TCP/IP, IP Access Lists, NAT, EIGRP, and OSPF. Education requirement may be waived if candidate has sufficient experience with required technologies. Eight (8) years experience with six or more years experience with Network Engineering. Secret Clearance Required.
Preferred Requirements
CCNP meeting the aforementioned requirements and having experience with two or more of the following: VoIP, SONET, ISDN, ATM, Encryption Devices, UNIX, LINUX, Scripting, PERL, and NetScreen and/or ASA Firewalls.
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Title: System Adminstrator/ IT Resource Manager
Number of Positions: 1
Location: Colorado Springs, CO
Vacancy Notice Number: V08-087
Description:
System Administrator–IT Resource Manager to support installation, maintenance, testing, troubleshooting and support of hardware, software, and associated tools in an Active Directory environment. Responsibilities include backup and recovery on varied computer platforms including Sun Solaris, SGI IRIX, LINUX and Windows. Disaster Recovery/Continuity Of Operations (DR/COOP) data replication between sites. Additional responsibilities include data collection, analysis and generation of reports on above computer platforms for use in forecasting and capacity planning and management. This data is to include metrics related to CPU, disk and bandwidth utilization. Requires extensive experience with Windows 2003 Server and Active Directory. HP SAN and experience with EMC products a plus. Will be required to coordinate efforts with other work centers such as the Support Services and Network Operations Center to resolve Action Requests and Engineering Change work orders. Primary duty hours fall within the 0700-1700, Monday - Friday time period, but must be able to work 2nd shift and weekend hours as necessary to support troubleshooting, testing, and exercise support requirements. Occasional travel may be required.
Minimum Requirements
Successful applicant must have at least five (5) years experience and possess strong communication and documentation skills and an ability to translate raw data into an accessible format easily understandable by individuals from varied backgrounds and levels of technical expertise. Technical qualifications include in-depth knowledge of Veritas Netbackup, HP Storage Exec, HP Storage Area Networks as well as tape and robotic subsystems. BS/BA Degree in Computer Science/Information Systems. 5 years relevant work experience as a System Administrator, Network Administrator, Computer Operations, or in other related technical fields. Essential qualifications for a successful candidate include:(1) ability to quickly adapt to new situations, (2) strong commitment to a team environment, (3) capacity to work unsupervised, (4) willingness to learn new technologies, (5) ability to deconflict requests/requirements levied by multiple customers and, (6) ability to produce concise technical reports on computing resource utilization and forecasting. Secret Clearance Required.
Preferred Requirements
Additional experience with NetApp hardware and software, PolyServe File System, VMWare ESX as well as experience with Government Customer desirable
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